Financial institutions have been introducing digital solutions to offer better and faster services to their clients. Co-operative Bank of Kenya developed the Mco-op cash app to enable its clients to access their bank accounts on their mobile devices. Clients are saved from the long queues in banking halls and multiple calls to the customer service desk. Here is a review of the app’s features and functionality.
Co-operative bank customers can access various services on the app including depositing money to their accounts. App users can buy airtime, transfer money to other accounts, send money to mobile networks like Mpesa, and withdraw cash from Co-op agents and ATMs. Other features include applying and paying for loans, checking account balance, requesting for statements, paying utility bills, and paying for goods and services.
Another useful feature on the app is SMS alerts from any debits or credits on the registered accounts. Users can also pay school fees, complete bulk payments, and access Lipa na Mpesa services. App users must provide accurate details of their ID or passport number, date of birth, and official names to register for these services on the app.
Pros and cons
MCo-op cash app enables clients to access most of the banking services on their mobile devices. App users can go for months without visiting their bank branches because most of the processes can be completed via the app. In addition, the interface is easy to use. The developer assures users of security of their data when using the app. Users must register with their personal details and give a password to access the app.
The downside of the app is the high cost of accessing the services. Most of the users who have reviewed the app complain of the high charges for simple processes like checking their balance. However, the app is an easier and faster way to complete banking processes.